FINANCIAL REVIEW
Lack of fiscal awareness is usually the number one contributing factor to a restaurants success or failure. Most restaurant owners & managers know how much money they are spending, but unfortunately do not know where or why. We will work with you to understand the where & why, and offer solutions to make the necessary adjustments to the how much.
GUEST SERVICE
Let us be honest, you may provide the most amazing culinary experience in the cosmos, but with sub-par or non-existent hospitality & service, your guests will not return. And guest retention is much, much easier and less expensive than guest acquisition. We will assist you in developing a culture of hospitality that will have first time visitors becoming life-long customers.
THE SHOP
Establish. Educate. Evaluate. Do you have an established set of standards for your team to follow? Has your team been educated on these standards? And most importantly, are these standards being met when you are not present? Once you have established the standards & educated your team, let us evaluate your business with "the Shop", and you will receive a detailed narrative on the guests experience from beginning to end, from one our shop teams of industry professionals.